Q: How can I pay for my activities booked through Destination Pocono?
A: You may pay in advance for your activities with any major credit card. Once your payment is processed, all of your arrangements are confirmed and you will receive a detailed confirmation with any directions you may need. You may book as many activities as you wish and the best part is that you only need to make one payment. Payment in advance is required in order to secure your reservation at the discounted rate.
Q: What are the discounts available to me?
A: Each one of our partners are priced differently so each discount will not be the same. It all depends on what it is that you wish to do. All of our activities offered to you are discounted and can save you up to 20%.
Q: Will I get a confirmation once I book?
A: Absolutely! Destination Pocono wants to make sure that you have all of the information before you even arrive to the area. You will be sent a detailed confirmation, itinerary and all directions to your destinations.
Q: Can I contact the activity directly?
A: You sure can. We provide you with the activities phone numbers once you book incase you may have specific questions for them.
Q: How much notice is needed to book?
A: We would like to book in advance so that you have as many options as possible for openings. We certainly can book same day reservations but you may be limited to the availability of the activity. Some activities book out regularly, so the more notice we have the better.
Q: Can I book online?
A: We choose not to allow guests to book online for several reasons. Our staff likes to walk you through the activity on the phone and they need to be able to make sure that the activity you wish to do is available. We love to talk with our clients directly giving you that one on one experience.
Q: What is your cancellation policy?
A: Things happen! All cancellations must be received at least 48 hours before the start of the activity. No refunds will be made for requests received after that time. Refunds will be issued in the same manner the initial payment was made minus 10% for costs associated with the transaction. Please allow 48 hours for processing. The only exception to this policy would be for whitewater rafting in which the cancellation must be made at least one week prior to the activity. This is due to the high volume of bookings for this activity. If the activity is cancelled, you will receive a refund (minus 10%) or have the option to reschedule when it is most convenient to you.